FAQ REGARDING HOPEFUL TRAGEDY RECORDS

Q) I need to write a love, a threat or a lawyer type of letter to Hopeful Tragedy Records?

Q) I’m playing in a kick ass band, (your band name here), and no label gives a heck about us. Knowing that you’re already working with YFE, a band nobody could care less about, can I send you my stuff?

A) Send all demo submissions to:

Hopeful Tragedy Records,
Attn: “My Band Is Bigger Than Yours”
51 Guevremont Street
Varennes, Qc
J3X 1R2
Canada

Please, be sure to include a return mailing address so that we may give you the reply your demo deserves. Do not send emails with attachments, since it will de deleted. Your website and MySpace address will do the job. We won’t accept any in-person or “I know the guy” type of visit as well.

Q) I want to spread the word about Hopeful Tragedy Records artists and want to work hard in order to show you how bad your current staff is in order to be hired. Any street team action?

A) Just drop a line to max@hopefultragedyrecords.com, ask him for info on the street team, and he'll make sure you’ll understand the meaning of blood, sweat, and tears. I mean, he will hook you up.

Q) I couldn’t care less about street team stuff, but I still want to show you how bad your staff is by working as an intern. Any way I could join your half-decent team to work from 8:30am to 2:00am without being paid and being driven with the only vague promise that a possible job could be available any time?

A) You asked for it, right, so you won’t be able to sue us for slavery and abusive schedule… so if you’re still interested in being part of a reality show called “I’m exploited and happy”, send your regards to chuck@hopefultragedyrecords.com and tell him why we won’t hesitate to replace him, after years of unpaid and inhuman treatments, by your willingness to see your enthusiast youth and your beautiful naivety wasted by our desire to run the world and swim into easy money (it’s entertainment business, right).

Q) I( have/write for) a magazine, my hard drive has been deleted by one of your former interns and I need to write on anything about half decent artists. How do I get a hold of your publicity and press department if I decided to write on one of your artists instead of the “biscuit and gravy” origins?

A) For any questions regarding reviews, interviews, or being added to our mailing database please email marjo@hopefultragedyrecords.com. She is the media department and we promise that you will get a response. She’s crazy about biscuit and gravy, so it’s a win-win situation, right. If you are a new zine or are a zine that we have not dealt with before, please send us a full media kit. We had to mention that only to look like we’ve been dealing with tons of your competitors and brag about how cool we are. So you know. We’re not cool and we’re ready to do anything to get some press… yep… anything.

Q) I’ve learned you sold 5 copies in the last few months and I'd love to have you pay big money to advertise with my website/magazine/newspaper. So how do I get in touch with your advertising department to break you for good?

A) For any advertising need, please email Marjo at marjo@hopefultragedyrecords.com. She will make sure to write our bouncing checks to your attention. If you are a new zine or are a zine that we have not dealt with before, please send a full media kit. We would like to know you before bankruptcy.

Q) I work at a radio station and (I have been playing/would love to play) one of your titles and (I have/will ad) this title on our play list. Where do I send my information? Or where do we meet to punch you for releasing such garbage?

A) If you have playlists, would like to receive radio play copies, or are new at your station and would like for us to add you to our radio database, please email Chuck at chuck@hopefultragedyrecords.com. Be sure to give us information on your show including its title, when it airs, and the average number of listeners as well as the postal address, office hours and phone number for the station. It’s cool to drop numbers at family parties or to pick up drunk people at the end of staff cocktails.

Q) I work at a (store/distributor) and I would like to get a hold of (product/distributors/in store play copies/ posters). Who can I talk to in case I mismatched your artists with a cooler one?

A) Please email sales@hopefultragedyrecords.com and give us your store or name, postal address, phone number, email address and please tell us what your needs are. If you have a catalog, please send us a copy, so we’ll have an idea of what a catalogue is.

Q) I work/promote at/for (insert venue name here) and (insert Hopeful Tragedy band here) is playing on (insert date of show here). Can I get some posters, CDs, press kits and your lawyers’ phone numbers?

A) When our bands are playing a show we'll be sure to get some posters out to the venues and tour promoters. If you would like a promo CD of our band to play in the venue and/or if you see one of our bands have booked at your venue and you haven't received any tour promo material within 2 weeks ahead of the show date, please email Marjo at marjo@hopefultragedyrecords.com. She will make up a story and will promise you anything in order for you to believe we’re a respectable and well organized co. When the truth was about our lack of money to send you our material… “Sorry, it’s in the mail, I swear, I posted everything myself”. Never mind… we’re only practicing our speech.

Q) I'm an artist/photographer/graphic designer. Is there any way I can help you out without being paid, by giving away my copyrights and by accepting a “you’re the best artist/photographer/graphic designer we’ve ever seen” as only type of credit?

A) Email Sophie at sophie@hopefultragedyrecords.com and send her your portfolio/link to a portfolio of your work and your rate (if you have one). You won’t be called back, though you will see your creations being used with enough touch ups to realize we’re legally covered. Welcome in the show business, baby!

Q) What if my question has absolutely nothing to do with any of the other wicked FAQs listed above?

A) Email st_judes@hopefultragedyrecords.com and use this link only if your question has nothing to do with any other FAQs on this page. We will not reply otherwise… well… maybe, but only to fool around with you from a bogus e-mail address.

FAQ REGARDING THE ONLINE STORE

Q) I want to place an order, but I don’t have a credit card. My mom already trusted me once, but I really wanted that Britney Spears piece of hair offered on e-bay – everybody makes mistakes, right? Mine was a 7000$ kinda big mistake. Do you have a mail order catalog I could download and send in?

A) We sure do my friend! Click here to download the latest mailorder catalog, and don’t worry about your mom… she probably bought Mick Jagger mouth piece or paid to see an Elvis impersonator. We all do mistakes…

Q) Is it safe to order from your online store?

A) We are working with the Paypal services, which is one of the safest services available for online commerce. e-bay, Adidas, Calvin Klein, Converse, CD Baby, Rolling Stone Magazine and many others are amongst the companies working with the Paypal services. So you don’t have to worry about it, it’s safe!

Q) Which credit cards do you accept?

A) All major credit cards.

Q) Everything is charged in Canadian dollars, is it a patriotic or a national pride type of choice?

A) We are a Canadian Record label, yep, Montreal is in Canada. So it made sense to us to charge everything in Canadian dollars. Your credit cards will make the conversion to the appropriate currency. And if you’re outside Canada, well, it’s a pretty good deal!!!

Q) Are shipping, taxes and handling included when I’m buying your stuff?

A) Our prices are including everything. Well, shipping, taxes and handling. We don’t wanna get sued for promising good music. We’re a record label, right. In fact, the only extra is your call… if you want to pay for the “Express Service” to get the goods faster. Again, it could depend of the weight and size of the article ordered. Don’t worry; we’re not wrapping our CD’s with silver and gold, so shipping is pretty affordable. For any additional information concerning the shipping cost, contact us at: shipping@hopefultragedyrecords.com.

Q) I recently placed an order through your (mail order form/web site) and it has been (more than 4 weeks domestic/6 weeks foreign) is there anyway I can check on the status of my order?

A) If it has been more than 4 weeks within the Canada or more than 6 weeks anywhere else, and you have not received your order yet, please send an email to orders@hopefultragedyrecords.com and be sure to give us the name on the order, your complete address, what you ordered, and your order number if you ordered online.

Q) What about shipping return policy

A) All damaged or defective items must be returned with the original invoice and in the condition you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.

Please send all returns to:

Hopeful Tragedy Records
80 Langlois
PO BOX - 3
Varennes, QC
J3X 1A0
Canada

Shipping charges will only be refunded in the case that the error was at the fault of Hopeful Tragedy Records. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address and the package being returned, the customer will be charged to resend the package to the correct address.